Customer Service Centre: 9924513899245140

*Dated: 18-01-2023**********WAPDA Chairman Lt Gen Sajjad Ghani (retd) met with CEO/MD Water Board Engineer Syed Salahuddin. Review of progress and detailed discussion on the K4 projects during the meeting Agreed to complete the four projects during the meeting as soon as possible***Water Board along with other relevant institutions will complete the four project of Milkar as soon as possible. Chairman WAPDA Lieutenant General Sajjad Ghani (retired) expressed his views during the meeting******K4 is a very important project to alleviate water scarcity in Karachi city. Chairman WAPDA*****06-01-2023**CEO Water Board Engineer Syed Salahuddin Ahmed and COO Water Board Engineer Asadullah Khan are meeting with Special Assistant for Slum Liaquat Askani and Special Assistant to CM District West Ali Ahmed Jan MD at Secretariat Karsaz.************03-01-2023** """وزیر بلدیات سندھ سید ناصر حسین شاہ کی زیر صدارت کراچی میں فراہمی و نکاسی آب کے نظام کی بہتری کے حوالے سے اعلیٰ سطحی اجلاس ****A high-level meeting regarding the improvement of water supply and drainage system in Karachi under the chairmanship of Sindh Local Government Minister Syed Nasir Hussain Shah *******Providing better facilities including water supply and drainage to the citizens is one of our top priorities. Sindh Local Government Minister *******Sindh government will use all resources for the improvement of the city. Syed Nasir Hussain Shah ********I pay tribute to the Water Board management and employees for providing better water supply and drainage facilities to the citizens. Sindh Local Government Minister ********All matters agreed with the World Bank regarding the early completion of water supply and drainage projects should be fully implemented. Sindh Local Government Minister's directive ********Unnecessary delays in projects and postponement of projects should be avoided. Syed Nasir Hussain Shah ********Full transparency and merit should be promoted to complete the projects. Sindh Local Government Minister ********All concerned officers and consultants shall continue the consultation process until all projects are completed. Sindh Local Government Minister *******The Water Board is working well under the supervision of CEO/MD Water Board Engineer Syed Salahuddin Ahmed and COO Water Board Engineer Asadullah Khan. Sindh Local Government Minister ******Constomer Services Center Lower Block A Ninth Mile Karsaz Shahrah Faisal Lal Qila Restaurant Karachi Phone:-021-99245138-43 Fax 021-99245190 Whatup:0319-2046357 *************** Issued by Public Relations Officer**

F.A.Q

HOW I MAY OBTAIN A NEW CONNECTION

Fill the respective application form for water connection attached / enclosed the required document’s pertaining to the property where water connection is required and submit it to the respective revenue office of KWSB. Deposit challan in the concern bank which is issued by revenue of KWSB 9th mile karsaz you may also download new connection form from Download new Connection Forms

HOW I MAY CHANGE THE NAME OF OWNER IN MY WATER BILL

Along with a formal request submit one of the following Document’s (copies) to concern Tax and Revenue office (1) Sales Deed (2) Gift Deed (3) Lease Document of Property (4) Sub Lease (5) Mutation

IN CASE FO BIFURCATION OF PROPERTY

Submit the following document’s
(a) Submit copy of the income Tax Exemption from CBR.
(b) Registration Certificate from directorate of Social Welfare Government of Sindh
(c) Copy of P.T.1 from Excises & Taxation Department.

HOW I MAY CHANGE MY PROPERTY FROM COMMERCIAL TO DOMESTIC

(a) Submit copy of the Income Tax Exemption from CBR.

(b) Registration Certificate from directorate of Social Welfare G.O.S

(c) Copy of P.T.1 from Excises & Taxation Department.

HOW I MAY COMPLAINT FOR EXCESS BILLING

Approach respective revenue officer .

HOW I MAY GET CORRECTED BILL IN CASE OF EXCESS BILLING

Approach respective revenue officer .

HOW I MAY GET YEARLY BILLING

Applied to Chief Revenue Officer at 9th Mile Karsaz KW&SB .Email cro@kwsb.gos.pk

HOW I CAN SEE HISTORY OF MY WATER BILL

You may obtain computerized monthly / Yearly breakup for demand and payment from Head Office I.T Department.

WHERE TO PAY BILL

In authorize bank branches only as well authorize post office and NADRA bill collection system .National Bank is not authorize to Collect water’s bill’s

I HAVE PAID BILL EVERY MONTH WITH DUE DATE BUT STILL ARREAR SHOW IN MY BILL

Contract to concern revenue office along with copies of already paid arrear bill

HOW I MAY RESTORE MY DISCONNECTED CONNECTION

After payment of the total arrears approach to respective revenue office and submit a copy of it and obtain a N.D.C (No Dues Certificate) and submit it to concern Executive Engineer Water Distribution.

WHAT IS MY BILLING DATE AND LAST DATE OF SUBMISSION

From 2nd of the every Calendar month to the 18th of every month

WHEN I NEED METER FOR WATER CONSUMPTION

Meter is allowed only for the water connection obtain for commercial, Industrial and bulk consumption.

HOW MANY KIND OF WATER CONNECTION AVAILABLE

There are two kind of connection (1) Commercial (2) non Commercial

SHOULD WE BOILD THE WATER BEFORE DRINKING

It is depend on water quality , because Water Board is responsible for Supply pure and Clean water, but due to un-authorized water connection water may contaminated , It is better to boiled water before use.

WHAT WE CAN DO WHEN ABOUT WATER CONTAMINATION

Contract to nearest following water testing lab. The testing Lab is situated in C.O.D Filter Plant near Batul Mukkarm Masjid Gulshan-e-Iqbal.

WHAT IS THE TIMING OF WATER SUPPLY

Area wise timing set by Concern Authorities

Contract your nearest KWSB Engineering Office.

WATER ARE THE PRODUCTS OF KWSB

Drinking water supply , Sewerage disposal, treatment of sewerage watar, production of fertilizer.

SUGGESTIONS

We invite your suggestions for improving our service to customers , Please send them through Email.

Head office behind civic center old KBCA Building , Gulshan Iqbal
Opening Hours:

Mon – Fri: 9:00 am – 5:00 pm

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